We’ve introduced a new feature to the Partner Control Panel: Search Logs. If your customer thinks they may be missing an email, you can quickly search their entire inbound email history to see exactly when a given mail arrived and how it was processed. All you need is the customer’s email address and a rough date range. You’ll see what we received and how we processed it (e.g. into the user’s inbox, SMTP forwarded or marked as spam).

We hope this new feature will assist in quickly diagnosing common issues such as where an email has got to and help improve service to your customers.

A link to the ‘Search Logs’ page can be found on the main Partner Portal Account Management screen.

Any feedback on the service would be welcomed.