It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours.

https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview

If you are using the latest versions of Outlook to send and receive email please try setting it to ‘Classic Mode’.

With thanks to Microsoft for that one!