Service Alerts
Service Alert: Zimbra 10 Upgrades
We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Tuesday...
Service Alert: Updates to Zimbra Servers
In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime...
Service Alert: Issues sending to GMail accounts
We are currently seeing an increased number of bounces when customers are sending email to GMail accounts. The usual error message contains: "This message does not pass authentication checks" In most cases emails are rejected by GMail for failing an SPF check. If you...
Service Alert: Email issues with former MrSite accounts
We have received a large number of calls, emails and tickets from former MrSite customers who have continued to host their email with us and are currently not receiving any email. The issue in all cases has been that the mail records (MX Records) for the customers’...
Service Alert: Email issues with former MrSite accounts
Latest Update (11:00 14/07/22): It looks like the DNS issue with TSO Host has now been resolved. Background: In the last 24 hours we have received a large number of calls, emails and tickets from former MrSite customers who have continued to host their email with us....
Service Alert: zimbra002 Upgrade Work
The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and...
Service Alert: Zimbra Upgrades
We're pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the...
Service Alert: Issue with Microsoft 365 Users
We've been making some changes on our back-end mail servers that resulted in a number of accounts being moved to a new server. This was done without disruption except for those who are SMTP forwarding to Microsoft 365. This disruption was caused by Microsoft having...
Service Alert: zimbra003 Hardware Migration
Next Thursday 27th August we will be performing a hardware upgrade for zimbra003 to take it onto newer faster hardware and full SSD disk system. This work will start at 10pm BST, and will hopefully complete within an hour or less, but it is possible that it will take...
Service Alert: MX Records Changed
We are making some backend changes that is affecting the IP addresses of our MX records. If you use our MX records, or have delegated your MX to us, you don't need to do anything. However, if you have set your own MX records, please alter them to point to the...