Service Alerts
Service Alert: DKIM Launch
GMail, along with a number of other email platforms, are insisting on stronger email credentials: setting an SPF Record for your domain is an absolute essential now, but DKIM and DMARC are becoming increasingly relevant. We have now launched support for DKIM - details...
Service Alert: Ongoing Microsoft Mail Delivery Issues
Further to our Service Alert of March 1st we are again seeing delivery issues to email addresses hosted by Microsoft. The issue eased over the weekend, but re-appeared yesterday afternoon. As result some emails to Microsoft recipients are stuck in outbound queues and...
Service Alert: Issues with latest versions of Microsoft Outlook
It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours....
Service Alert: Microsoft Mail Delivery Issues
We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems,...
Service Alert: Network Issues
There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. UPDATE: 17:17 22/01/24 There is a DNS issue at our main anti-spam blacklist provider...
Service Alert: Zimbra – blank email content in Outlook
A number of Zimbra users have reported issues with blank content when using Outlook with Zimbra. Apparently this is related to some recent Outlook updates from Microsoft - Zimbra are aware and working towards a resolution. More information can be found here....
Service Alert: Zimbra 10 Upgrades
We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Tuesday...
Service Alert: Updates to Zimbra Servers
In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime...
Service Alert: Issues sending to GMail accounts
We are currently seeing an increased number of bounces when customers are sending email to GMail accounts. The usual error message contains: "This message does not pass authentication checks". In most cases emails are rejected by GMail for failing an SPF check. If you...
Service Alert: Email issues with former MrSite accounts
We have received a large number of calls, emails and tickets from former MrSite customers who have continued to host their email with us and are currently not receiving any email. The issue in all cases has been that the mail records (MX Records) for the customers’...