Service Alerts

Service Alert: Microsoft Mail Delivery Issues

We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems,...

Service Alert: Network Issues

There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. UPDATE: 17:17 22/01/24 There is a DNS issue at our main anti-spam blacklist provider...

Service Alert: Zimbra 10 Upgrades

We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Tuesday...

Service Alert: Updates to Zimbra Servers

In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime...

Service Alert: Issues sending to GMail accounts

We are currently seeing an increased number of bounces when customers are sending email to GMail accounts. The usual error message contains: "This message does not pass authentication checks" In most cases emails are rejected by GMail for failing an SPF check. If you...