On Wednesday night (22nd Jan) we will be moving the three Zimbra servers in our data centre to a different rack. This work will start shortly after 10pm, and will involve a short outage for each server, hopefully in the region of 10-15 minutes, but possibly longer if...

We've just been made aware of an issue that started on Wednesday night (8th Jan) and affects customers using our service to forward to Microsoft using *.mail.protection.outlook.com addresses. It seems that Microsoft changed something in the way they present the IPv6...

We’ve had reports from a number of former MrSite customers regarding intermittent inbound email delivery issues today. On investigation they all have the same thing in common - they are still using MrSite MX Records for their domains as follows: 10 a.mx.mrsitemail.com...

Further to our Service Alert of March 1st we are again seeing delivery issues to email addresses hosted by Microsoft. The issue eased over the weekend, but re-appeared yesterday afternoon. As result some emails to Microsoft recipients are stuck in outbound queues and...

It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours....

We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems,...

There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. UPDATE: 17:17 22/01/24 There is a DNS issue at our main anti-spam blacklist provider...