Service Alerts
Service Alert: Email issues with former MrSite accounts
Latest Update (11:00 14/07/22): It looks like the DNS issue with TSO Host has now been resolved. Background: In the last 24 hours we have received a large number of calls, emails and tickets from former MrSite customers who have continued to host their email with us....
Service Alert: zimbra002 Upgrade Work
The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and...
Service Alert: Zimbra Upgrades
We're pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the...
Service Alert: Issue with Microsoft 365 Users
We've been making some changes on our back-end mail servers that resulted in a number of accounts being moved to a new server. This was done without disruption except for those who are SMTP forwarding to Microsoft 365. This disruption was caused by Microsoft having...
Service Alert: zimbra003 Hardware Migration
Next Thursday 27th August we will be performing a hardware upgrade for zimbra003 to take it onto newer faster hardware and full SSD disk system. This work will start at 10pm BST, and will hopefully complete within an hour or less, but it is possible that it will take...
Service Alert: MX Records Changed
We are making some backend changes that is affecting the IP addresses of our MX records. If you use our MX records, or have delegated your MX to us, you don't need to do anything. However, if you have set your own MX records, please alter them to point to the...
COVID-19 and The Very Good Email Company
All of our staff are working normally, but remotely, and have access to all necessary support tools and the network. Services and support will continue as usual - if you have a support query please email support@verygoodemail.com and we will respond as quickly as we...
Service Alert: Back-end Server Reboot
We are going to do an emergency reboot at 11pm tonight of one of our back-end mail servers. The filing system has started to have some unusual delays. This happened to another server about a year ago and a reboot fixed it. As this server has been up for 4 years, we...
Service Alert: Zimbra Server Upgrades
Over the next week and a half we will be upgrading our Zimbra servers from version 8.7 to 8.8. Work will commence at some point after 22:00 hrs on each day - with a possible downtime of up to 2 hrs, but we hope this will be significantly less. The plan is to update...
Service Alert: Mail Server Reboot Last Night
Just a quick note to say that this was done at approx 23:15, and all seems OK today, but we will continue monitoring closely for a while.