Service Alerts
COVID-19 and The Very Good Email Company
All of our staff are working normally, but remotely, and have access to all necessary support tools and the network. Services and support will continue as usual - if you have a support query please email support@verygoodemail.com and we will respond as quickly as we...
Service Alert: Back-end Server Reboot
We are going to do an emergency reboot at 11pm tonight of one of our back-end mail servers. The filing system has started to have some unusual delays. This happened to another server about a year ago and a reboot fixed it. As this server has been up for 4 years, we...
Service Alert: Zimbra Server Upgrades
Over the next week and a half we will be upgrading our Zimbra servers from version 8.7 to 8.8. Work will commence at some point after 22:00 hrs on each day - with a possible downtime of up to 2 hrs, but we hope this will be significantly less. The plan is to update...
Service Alert: Mail Server Reboot Last Night
Just a quick note to say that this was done at approx 23:15, and all seems OK today, but we will continue monitoring closely for a while.
Service Alert: Mail Server Reboot
Further to our previous message, we are going to reboot the server mail001 at approx 11pm tonight as a precaution. We expect total downtime of this server to be in the region of 10 minutes and will have an engineer on site to make sure everything goes smoothly.
Service Alert: Mail Server POP3 Issues
Since 20:44 yesterday, we have experienced some intermittent POP3 issues on one of our back-end mail servers. We're not quite sure what is causing this, and suspect a software issue within the ZFS system. We have (hopefully) put in some changes that will stop this...
Service Alert: SSL Certificate Issues
The SSL certificate for apm-internet.net was recently revoked with zero notice (it was due for renewal shortly), so we had to quickly replace it. This seems to have caused issues with iPhones and iPads complaining about the certificate, and is affecting users who are...
Admin Portal Access Issues
We are aware that, when using the standard access URL, users are getting a blank screen, instead of the login page. We believe this is a PHP issue and are currently investigating. In the mean-time please use https://vwm.overssl.net/admin/ with your standard...
Emails Circulating this morning re. ‘Reseller Account’
We are aware of a number of emails going out with the subject ‘Reseller Account Closed’ - please ignore these. For some reason these are being sent out by MessageHub this morning and can be ignored. They are not malicious.
Fax sending issue
Currently experiencing some outbound sending issues via one of our Telco providers - customers are getting engaged tones. Raised with network provider - update soon. Update: This was a Telco issue that has now been resolved.