We have received a large number of calls, emails and tickets from former MrSite customers who have continued to host their email with us and are currently not receiving any email.

The issue in all cases has been that the mail records (MX Records) for the customers’ domain have been removed by TSOHost – so no new emails are reaching their mailboxes.

Unfortunately this is completely outside our control and appears to be a repeat of the issues experienced by former MrSite customers in July.

Customers will need to contact TSO Host and get the MX Records for their Domain Name updated as follows:

10 a.mx.verygoodemail.com
20 b.mx.verygoodemail.com

TSO Host can be contacted via their website at: https://www.tsohost.com/support