Service Alert: SSL Certificate Issues

The SSL certificate for was recently revoked with zero notice (it was due for renewal shortly), so we had to quickly replace it. This seems to have caused issues with iPhones and iPads complaining about the certificate, and is affecting users who are using domains that are not supporting their own SSL.

It may be that the devices in question need to add an exception to allow this (as the domain doesn’t match the domain the user is connecting to), as they’ve been running in this configuration for a while without complaining.

If that doesn’t work or isn’t an option, we would suggest using the generic name of – this works for POP3, IMAP and SMTP connections.

Please accept our apologies for any inconvenience caused by this.

Comments ( 3 )
  • Chris says:

    Hi, this fix still isn’t working for me.

    I am using a Window 10 laptop and using the Mail app function. The error is showing for the incoming email server I have tried changing to the generic option above but receiving the same error message.

    As i have used folders in this app I now can’t access online or through Outlook as they only migrate the inbox.

    I urgently need a fix, please help.


    • Iain Ogilvie says:

      Hi Chris,

      You’ll need to talk to Khoosys as you are a customer of theirs.

      However, may I ask what error you are getting now, as that other error should have gone away anyway.


      • Chris Dodimead says:

        Hi Iain,

        Thanks for getting back to me.

        The error is;
        ”It looks like there’s a problem with the certificate for

        Error code: 0x80072f89”



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