Service Alerts
Service Alert: Anti-Virus False Positives
We have been made aware that several users of our anti-virus email filtering are receiving what appear to be false-positive notifications as of this morning. These are affecting emails with attached .doc (and possibly other MS Office) files. The email in question is...
Service Alert: Stats Update
We'll be doing an update to the stats database this afternoon. This process will take around 30 minutes, during which time some stats might look a bit wonky. After the work is completed, stats should be quicker to display, particularly at the VISP level.
Under the hood: Upgrading MySQL 5.1 -> 5.6 with zero downtime
Downtime is not an option for us. We might get away with a minute or two in the middle of the night, but running an email service means millions of emails a day at all times of day. So, after years of resisting I was finally lured by the charms of the latest and...
Service Alert: Issue with Control Panel Quarantined Email Viewing
We have an issue with this, which we are currently investigating. While we fix this, there are other ways to view the Quarantined email - simplest is to use Webmail to view the Spam folder. EDIT: Now resolved. Quarantine folders can now be viewed as normal in the...
Email Anti-Virus Filtering Upgrade
Today we have introduced a further level of protection our anti-virus service. Using our control panel, a third type of protection can be selected that blocks any incoming or outgoing emails containing Visual Basic for Applications (VBA) macros. These are typically...
Service Alert: Mail SSD Backend Announcement
We're pleased to announce that following months of behind-the-scenes work, all Mailcore and wholesale email mailboxes are now stored on SSD, using the most advanced filesystem in the world, ZFS. This gives us numerous advantages, including faster performance, improved...
Service Alert: Notification of SQL Works
On Thursday 28th July, starting at approx 10pm, we will begin the final stage of a central database server upgrade. We will be upgrading our MySQL servers from v 5.1 to v 5.6, and switching from MyISAM database format to InnoDB. This will give us some speed and...
Service Alert: Notification of upgrade for CalDAV users
On the evening of Thursday 26th May we will be upgrading all our MailCore Pro CalDAV servers to a new version. This includes several enhancements for those using our services with calendaring apps including improved invitation support and CalDAV-compliant calendar...
New Log Searching Feature for Partners
We've introduced a new feature to the Partner Control Panel: Search Logs. If your customer thinks they may be missing an email, you can quickly search their entire inbound email history to see exactly when a given mail arrived and how it was processed. All you need is...
New Gateway Control Interface
Gateway gets a Major Upgrade! We're delighted to announce the launch of our new Gateway Control Panel that picks up on recent design changes to our website and provides a number of new features, as well as more intuitive navigation. New tools for Gateway include...