Service Alerts
Service Alert: Zimbra Server Moves/Outages
On Wednesday night (22nd Jan) we will be moving the three Zimbra servers in our data centre to a different rack. This work will start shortly after 10pm, and will involve a short outage for each server, hopefully in the region of 10-15 minutes, but possibly longer if...
Service Alert: Issue with Office 365 SMTP Forwarding
We've just been made aware of an issue that started on Wednesday night (8th Jan) and affects customers using our service to forward to Microsoft using *.mail.protection.outlook.com addresses. It seems that Microsoft changed something in the way they present the IPv6...
Service Alert: DKIM Launch
GMail, along with a number of other email platforms, are insisting on stronger email credentials: setting an SPF Record for your domain is an absolute essential now, but DKIM and DMARC are becoming increasingly relevant. We have now launched support for DKIM - details...
Service Alert: Issues with latest versions of Microsoft Outlook
It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours....
Service Alert: Issues sending to GMail accounts
We are currently seeing an increased number of bounces when customers are sending email to GMail accounts. The usual error message contains: "This message does not pass authentication checks". In most cases emails are rejected by GMail for failing an SPF check. If you...
Service Alert: CEO Spam
We've seen an influx of what is known as 'CEO Spam', where an email is supposedly sent from the boss' iPhone asking the recipient to urgently send some money to a bank account. Please be on the alert for this, and help your users not to fall for what is quite a clever...