Service Alert: WannaCrypt

I’m sure you’ve all heard the news over the weekend about this ransomware and the damage it has done to the NHS.

You’ll be pleased to know that both our AV engines were updated pretty promptly to block this virus. However, no-one seems entirely sure whether it was spread via email in the first place, or simply over the internet via SMB connections.

We also expect other people to get hold of this virus and start modifying it, so there may be some variants appearing over the coming days, and our AV engines will both be trying to update themselves as soon as new variants appear.

The best advice we can pass on is for users to continue to be vigilant, and if in doubt, don’t attempt to open an attachment. Also, get those Windows boxes updated asap. Please note this doesn’t affect Windows 10 or Mac users.


Service Alert: Outbound SMTP Server – Some Bounces

We’ve been working on an SSL issue with one of our outbound SMTP servers. During the process of running an upgrade, a few messages were bounced when they shouldn’t have been. If you have experienced this or your customers have reported the problem, please simply retry and they should go through fine. Apologies for any inconvenience caused.

Service Alert: Zimbra Server Upgrades

Starting on Mon 13th Feb, we will begin a series of Operating System upgrades to our Zimbra servers to onto the latest version of Linux in preparation for upgrading Zimbra to the latest version (8.7.1), the upgrades for which will follow a couple of weeks later.

This will, unfortunately, involve some downtime for each server and is not without its risks.

We anticipate that each server will be down for a period of up to 2 hours, but hoping to keep it to 30 minutes.

The planned schedule is as follows: Mon 13th 22:00 – zimbra004 Wed 15th 22:00 – zimbra003 Thu 16th 22:00 – zimbra002 As part of this work, we will be removing support for some weak or obsolete SSL ciphers to improve security levels.

This could affect some users still running old web browsers.

Please accept our apologies for any inconvenience caused by this.