Service Alerts
Service Alert: Server upgrade – zimbra004 – tomorrow (Wed 17th)
Reminder We will be upgrading our zimbra004 server to Zimbra 8.7 tomorrow night, with work commencing at 10pm. We will endeavour to minimise any disruption to service, and any inbound email received whilst each server is offline will be queued until the relevant...
Service Alert: Zimbra Upgrades
Important - Zimbra Upgrades As part of our ongoing programme of service enhancements, we will be performing upgrade work on our Zimbra servers during the month of January. This work will be undertaken outside of normal working hours (in the evening) and will involve a...
Service Alert: Major Proxy Server Issues
It looks like we've suffered from some sort of attack against our proxy servers, which has unfortunately resulted in the need to reboot them. This process is underway at the moment, and we hope to have services restored shortly. We are currently blocking some POP3S...
Service Alert: Zimbra004 Server – PSU Issue (Continued)
From approximately 7pm tomorrow evening (Wednesday 18th October) we will be performing a cold reboot of the server, as we perform further work to fix ongoing issues with the Power Supply Units (PSUs). This will impact all users of Zimbra mailboxes on this server as...
Service Alert: Zimbra004 Server – PSU Change
From approximately 7pm this evening (or shortly thereafter) we will be swapping out a faulty Power Supply Unit (PSU) on our Zimbra004 server. We do not expect any impact, or outage, to the service.
Service Alert: CEO Spam
We've seen an influx of what is known as 'CEO Spam', where an email is supposedly sent from the boss' iPhone asking the recipient to urgently send some money to a bank account. Please be on the alert for this, and help your users not to fall for what is quite a clever...
Service Alert: verygoodemail.com SSL Certificate Renewal
We're just renewing the SSL certificate for verygoodemail.com This will be rolled out onto the Zimbra servers on Monday evening (10/07). Based on our recent experience with renewing apm-internet.net certificate, any partners using their own domain and pointing at a...
Service Alert: SSL Issue With iPhones
Following the disruption yesterday with the expiry of the *.apm-internet.net SSL certificate, we renewed the certificate last night. However, for partners who are using their own domain but don't have their own SSL certificate set up, this appears to be causing...
Service Alert: Password Security
Password Security We are seeing a significant rise in customers' email accounts being used to distribute spam, having had their account credentials compromised. In many cases this has been purely down to simple, fairly obvious, passwords being used. Would you believe...
Service Alert: WannaCrypt
I'm sure you've all heard the news over the weekend about this ransomware and the damage it has done to the NHS. You'll be pleased to know that both our AV engines were updated pretty promptly to block this virus. However, no-one seems entirely sure whether it was...