Service Alerts
Service Alert: MessageBunker Update
We'd like to announce some important changes for our MessageBunker email archiving and discovery service. Support for Microsoft Office 365 It's been a long time coming, but we can finally say we support Office 365 accounts via IMAP connections and their Oauth system....
Service Alert: TalkTalk Domain Hosting
If you are one of our customers affected by TalkTalk's recent announcement that they are closing their Domain Hosting service from November 23rd we can help! We can now host your Domain Name - for instructions on how to transfer your Domain over to us please take a...
Service Alert: Zimbra Upgrades
We will be performing a series of software upgrades to the Zimbra servers over the next few days, upgrading from Zimbra 10.0 to 10.1. On each occasion the relevant server may be inaccessible/unstable from 22:00 for up to two hours, but we will obviously minimise any...
Service Alert: f2s.com accounts with issues logging in over last few days
We’ve become aware that a number of customers using f2s.com email addresses have had issues logging in over the last few days, since control of the f2s.com domain moved across to us. This was due to old ‘inmail’ server addresses being used by customers in their email...
Service Alert: Issues with Domains hosted with TalkTalk
We have had a large volume of calls and emails from customers who use TalkTalk for their Domain Hosting, reporting that their email isn’t working - specifically that they are not receiving email. We have raised with TalkTalk who have admitted they have made a mistake...
Service Alert: Old Webmail Service Retiring
For those users using our old Roundcube-based webmail service (webmail.verygoodemail.com or vwm.overssl.net in most cases), please note that we are retiring this service at the end of April. We would kindly request that you move over to our main webmail service at...
Service Alert: Partner Update March 2025
Dear Partner, We’ve been busy working on a number of enhancements to our services in recent weeks, so time for a quick news update! Old Webmail Platform finally closing Having been officially unsupported for the last decade our legacy webmail, based on Roundcube, will...
Service Alert: Issues connecting to servers and webmail
There appears to be an issue affecting customers on the BT/Virgin/O2/365 networks. We've had a number of reports from customers having issues connecting to their email - both via email clients such as Outlook and Thunderbird, as well as accessing webmail at...
Service Alert: Mail Server Moves/Outage
On Wednesday night, 5th February, we will be moving two core mail servers from one rack to another in our data centre. Each one could suffer an outage of up to 30 minutes during the move - though hopefully much less than that. Works will start after 11pm, and...
Service Alert: Zimbra Server Moves/Outages
On Wednesday night (22nd Jan) we will be moving the three Zimbra servers in our data centre to a different rack. This work will start shortly after 10pm, and will involve a short outage for each server, hopefully in the region of 10-15 minutes, but possibly longer if...