We are currently experiencing some licensing issues with our Zimbra servers.
This will affect the Outlook Connector.
The issue has been caused by Zimbra turning off our license, and has been raised with them.
It appears to be a new automated system within Zimbra that, in this case, has gone a bit wrong!
Anyway, apologies if you're affected - rest assured we're on the case!
Update 9am - 03/06/26
Latest update is that there is no update.
Zimbra delicensed us due to an internal procedural issue between them and their UK representatives, Softcat.
We were basically cut off for not issuing a Purchase Order number in time. Nothing to do with payment. We told them we don't issue Purchase Orders as we're a small company, and they should make something up.
Softcat eventually did this, but Zimbra then changed the email address this should be sent to so Softcat sent to the wrong address, and Zimbra's systems automatically delicensed us.
It's one of those things you couldn't make up, and we're feeling pretty powerless to do anything apart from continuously chasing them. "It's being escalated was the latest response".
Now its the morning in the UK, Softcat are back on the case chasing them as well, so hopefully we'll get a resolution before too long!
Update 11:10am - 03/06/26
While we are still waiting for Zimbra to actually do something to fix the problem, it's worth highlighting that users can still access their email via the webmail provided they use the Classic version (available from the dropdown on login). IMAP access is also available.
What is not available at this time is Outlook and Mobile.
Update 4:30pm - 03/06/26
Full service has now been restored. Still awaiting an apology and more details from Zimbra as to what happened and why and what they are doing to prevent this happening again.
