Your Privacy
In brief:
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the requirements of the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
We will not email you in the future unless you have given us your consent.
We will give you the chance to refuse any marketing email from us or from another trader in the future.
The type of information we will collect about you includes:
- Your name
- Address
- Phone number
- Email address
We will never collect sensitive information about you without your explicit consent.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our Information Security Policy and the law.
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a “cookie” which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings.
In detail:
Hosting Environment
Our servers are hosted at a world-class data centre which is amongst the most secure in the UK: Pulsant, Milton Keynes.
Pulsant
• Tier 4 Datacentre
• ISO 27001, CSA Star Accredited with PCI Level 1 Validation
• Zoned access (i.e. authorised engineer’s keyfob only allows access into the room where our servers are, but no other room).
• Entry via 24/7 swipe card systems, with 6-layer entry
• 24/7 on-site Security. Only senior engineers have access.
• 2 x 3 megawatt sub-stations (N+N)
• G&M generators (N+N) with 30 hours of on-site fuel storage
• N+N Chloride UPS system @ 10 minutes autonomy
• A+B power feeds to each rack
• N+1 chilled water Air handling system @ 22ºC.
Redundancy
All machines have RAID and twin PSUs fed from discrete power lines into the building. For the optimum server environment there are multiple redundant UPSs and air conditioning with generators onsite. We also have physical spares onsite and on-call engineers 24/7.
Backup Policy
Daily incremental backups and weekly full backup.
• Purpose-built from the ground up as a data centre
• Secure compounds with 3-metre fencing and electric entry, including anti-tailgating systems.
• Airlock entries
• CCTV throughout
Your email in safe hands
Compliance with the General Data Protection Regulation(GDPR) and UK Data Protection Act 2018.
Your right to privacy is important to us:
The Very Good Email Company is committed to protecting your privacy and complying with obligations under all relevant legislation in relation to your personal information.
Security of your personal information
The purpose of this statement is to explain to you what personal information we collect and how we may use it.
The Very Good Email Company carefully protects the security of personal information you provide. Any personal information collected is stored in password controlled servers with limited access, and protected from loss or misuse, from unauthorised access, disclosure, alteration or destruction.
We strictly adhere to the requirements of the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018.
When you place an order we need to know your name, company, address and contact details. This allows us to process and fulfill your order. You have the option to withhold personal information that is not required for the order process.
We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation and credit checking processes during purchase/order.
We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by email.
Mailing Lists
The Very Good Email Company run a number of mailing lists in order to provide important updates to customers. Users may remove themselves from these mailing lists at any time by following the instructions provided in every email sent.
The Very Good Email Company do not disclose email addresses to any third-party.
Questions
If you have any questions about this privacy statement, our procedures, or your dealings with us, please contact: info@verygoodemail.com
Cookies
We use a technology called cookies to track user sessions when logged in – the service would not work without this. We do not use persistent cookies without your specific permission (e.g. ‘Remember Username’) and do not use cookies for any marketing purposes.