Edwin: AI Chat Support for Your Website
We’ve launched Edwin, a new AI-powered chat assistant that learns your website automatically and answers visitor questions around the clock. It’s built with the same commitment to UK-hosted infrastructure and data privacy that The Very Good Email Company has stood for since 2002.
Edwin was first designed for our own use as the existing chatbot service we were using simply wasn’t good enough. By using Edwin for our own customer support both on the website here and in our MailCore Pro webmail service, we have been able to refine and improve his abilities to the extent that we are confident he will work well for a whole host of businesses.
What is Edwin?
Edwin is an AI chatbot that reads your website and turns it into a knowledge base, with no manual training and no scripting required. Add two lines of code, or install our WordPress plugin, and Edwin is live: answering questions, capturing leads, and supporting visitors in their own language, 24 hours a day.
Claude or Local AI
Uses Claude for top quality answers, or local-AI for that sensitive data that needs to stay in the UK.
Learns your site automatically
Edwin crawls your pages, so no manual training is needed.
Live in minutes
Two lines of code or our WordPress plugin, no developer required.
Speaks your visitors’ language
Responses that localise automatically.
Captures leads naturally
Part of the conversation, not a pushy pop-up.
Built for your industry
Ready-made templates for dental, legal, estate agents, travel and more.
Make it yours
A custom widget name, avatar, colours and position.
Built for agencies too
A single dashboard and separate client logins.
Simple, transparent pricing
Basic
£19/month
100 sessions, 100,000-word knowledge base
Pro
£39/month
500 sessions, 1,000,000-word knowledge base
Agency
From £49/month
Customisable per-client pricing
Every plan includes a 14-day free trial, no credit card required.