Service Alert: SSL Certificate Issues

The SSL certificate for was recently revoked with zero notice (it was due for renewal shortly), so we had to quickly replace it. This seems to have caused issues with iPhones and iPads complaining about the certificate, and is affecting users who are using domains that are not supporting their own SSL.

It may be that the devices in question need to add an exception to allow this (as the domain doesn’t match the domain the user is connecting to), as they’ve been running in this configuration for a while without complaining.

If that doesn’t work or isn’t an option, we would suggest using the generic name of – this works for POP3, IMAP and SMTP connections.

Please accept our apologies for any inconvenience caused by this.

Admin Portal Access Issues

We are aware that, when using the standard access URL, users are getting a blank screen, instead of the login page.

We believe this is a PHP issue and are currently investigating.

In the mean-time please use with your standard credentials to gain access to the Admin Portal.

UPDATE (13:40 22/03/19) This issue has now been resolved. The problem was traced to PHP version state and should not re-occur.

Emails Circulating this morning re. ‘Reseller Account’

We are aware of a number of emails going out with the subject ‘Reseller Account Closed’ – please ignore these. For some reason these are being sent out by MessageHub this morning and can be ignored.

They are not malicious.