COVID-19 and The Very Good Email Company

All of our staff are working normally, but remotely, and have access to all necessary support tools and the network.

Services and support will continue as usual – if you have a support query please email support@verygoodemail.com and we will respond as quickly as we can.

Our very best wishes to all our customers and Partners at this difficult time.

Service Alert: Back-end Server Reboot

We are going to do an emergency reboot at 11pm tonight of one of our back-end mail servers.

The filing system has started to have some unusual delays. This happened to another server about a year ago and a reboot fixed it.

As this server has been up for 4 years, we suspect the same issue, so are going for the reboot option.

Apologies to all affected – outage on POP3 & IMAP for affected users should last around 10 minutes max if all goes to plan.

Service Alert: Zimbra Server Upgrades

Over the next week and a half we will be upgrading our Zimbra servers from version 8.7 to 8.8.

Work will commence at some point after 22:00 hrs on each day – with a possible downtime of up to 2 hrs, but we hope this will be significantly less.

The plan is to update the relevant servers on the following dates:

Zimbra002 on Thursday – 21st November, 2019

Zimbra003 on Tuesday – 26th November, 2019

Zimbra004 on Thursday – 28th November, 2019

We don’t expect to see any issues and any Outlook users should be prompted for a connector upgrade; if this doesn’t happen Outlook users will need to get the connector for 8.8.15 GA – available from the following link. If their Outlook is 32bit, then they will need to get the 32bit version.

Downloads – Zimbra Connector for Outlook