A quick update on what’s been happening here at The Very Good Email Company:
Introduce a Friend – and you both save money!
We’re delighted to be able to launch a new sign-up route for our MailCore Pro service – that includes a way you can save money when you introduce a friend, or colleague, to our service.
Refer someone to us and they will get a 10% discount on their first year and you will get a matching amount of credit on your account!
In addition they will receive a 30 day free trial, with no need to give credit card details up front. It’s never been easier to try our services!
The new customer can sign up here and use your Referral Code to ensure you get credit and they get their discount. To find your referral code, login to your webmail service and go to Account/Billing Details and select Referrals. This section will also show you any credit owing to you from referrals that you have made.
New Website
We’ve been busy in recent weeks working on our new website – it’s an evolution of our old one rather than re-inventing the wheel, but less ‘corporate and, we hope, a little more friendly!
The navigation has been simplified, so it should be quicker to find what you’re looking for.
We’ve also re-purposed the old tag-line we used back in our Nildram days in the late ’90s/early noughties: ‘Real Service in a Virtual World’. Of course we’re not the original Nildram but our MD Adrian was the founder, and I was the Marketing Manager, of that highly regarded Internet Service Provider – and our values are very much the same today. We think it encapsulates what we stand for as a business: high-performance email services, with top-notch customer support if you ever need us.
As always, any feedback welcomed!
Introducing Our New Member of Staff: Edwin
For years we’ve joked that a lot of our job, in terms of providing technical support, is in Googling things for people. You see we get a lot of questions about how to configure various email clients, some of which we have not even heard of before. Although this is not really our job, catch us on a good day, and we normally try to be pretty helpful. We don’t know the answer, so we Google it.
In more modern times, we use our favourite AI, Claude. As well as speeding up the task, it often provides a more detailed and helpful answer than we have time to do ourselves.
Some of you will have used our AI chatbot in recent months to varying degrees of success. This week, we have replaced it with our own system that uses Claude for the AI, and we’ve called it Edwin.
Edwin is fully briefed on our systems, and has been given permission to search the web for answers about configuring email client software as well. Please give him a go. If he can’t provide you with the answer, then he can take your conversation and email it to us to start a support ticket.
If you have a conversation with Edwin, once it is finished, a transcript of that conversation will be sent to you and to us. That way, we can make sure he’s getting things right (and if not, re-educate him). Edwin will only be available on our main website, and not on our webmail, and you can find him lurking in the bottom right corner of the page.
Monthly Tip: Keeping your Account Details up-to-date
We try to keep things simple, straightforward and transparent here at The Very Good Email Company, and that includes your billing.
How to Access Your Billing Controls:
1. Log in to your webmail account at https://mail.verygoodemail.com using the Admin email address and password for your account
2. Select ‘Account’ (towards top right of window) – then ‘Billing Details’
Once in your Billing area you will see the following options:
‘Account Details’ will show the details we currently have on file for you.
‘Subscriptions’ will show the current services you have with us.
‘Invoices’ provides copies of all Invoices to date.
‘Payments’ confirms all payments made to date, along with how that payment was made.
‘Continuous Authority’ will show any automatic payment in place – and give you the option of cancelling. Alternatively, it also provides a way of setting up a Continuous Authority if you are currently just making one-off payments.
And reminders from our last newsletter:
We can now host Domain Names and WordPress Websites, so we can now provide a ‘one-stop-shop’ for your small business, or organisation.
Until next time…
That’s it for now, wishing you all a fabulous summer and trouble-free email!
