Service Alerts & Newsletters
In the event of a serious problem, we send out advisories and updates using this Service Alert system. If you would like to be made aware of either upcoming planned maintenance or serious issues, you can subscribe to our alerts list here.
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Recent Alerts
| 18/03/25 15:44 | Old Webmail Service Retiring | Open |
| For those users using our old Roundcube-based webmail service (webmail.verygoodemail.com or vwm.overssl.net in most cases), please note that we are retiring this service at the end of April. We would kindly request that you move over to our main webmail service at https://mail.verygoodemail.com or https://mail.overssl.net as soon as is convenient. After the service is shutdown, any attempts to connect will be automatically redirected to the new webmail service. By Adrian |
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| 24/02/25 12:32 | Issues connecting to servers and webmail | Open |
| There appears to be an issue affecting customers on the BT/Virgin/O2/365 networks. We’ve had a number of reports from customers having issues connecting to their email – both via email clients such as Outlook and Thunderbird, as well as accessing webmail at https://mail.verygoodemail.com/ There are no issues on our side but it appears that there are issues with the above networks, confirmed by posts we’ve seen on Social Media. By Iain |
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| 03/02/25 16:12 | Mail Server Moves/Outage | Open |
| On Wednesday night, 5th February, we will be moving two core mail servers from one rack to another in our data centre. Each one could suffer an outage of up to 30 minutes during the move - though hopefully much less than that. Works will start after 11pm, and hopefully be all complete by 1am. Please accept our apologies for any inconvenience caused by this. By Adrian |
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| 20/01/25 18:50 | Zimbra Server Moves/Outages | Open |
| On Wednesday night (22nd Jan), we will be moving the three zimbra servers in our data centre to a different rack. This work will start shortly after 10pm, and will involve a short outage for each server, hopefully in the region of 10-15 minutes, but possibly longer if things don't go exactly to plan. Please accept our apologies for any inconvenience caused by this necessary work. By Adrian |
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| 13/01/25 12:36 | Issue with Office 365 SMTP Forwarding | Open |
| We've just been made aware of an issue that started on Wednesday night (8th Jan) and affects customers using our service to forward to Microsoft using *.mail.protection.outlook.com addresses. It seems that Microsoft changed something in the way they present the IPv6 info in their DNS. This caused a bug at our end, as we don't use IPv6, but the forwarding code was accidentally resolving this and getting confused, causing a mail loop and lost email. If you have customers that are affected, please be assured this is now fixed. If you would like a log of any potentially lost emails, please raise a support ticket by emailing support@verygoodemail.com with details of the customer(s) affected and we'll extract the details from our log files. In the meantime, please accept our apologies for this. By Adrian |
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| 21/11/24 16:39 | Former MrSite customers - possible email issue | Open |
| We’ve had reports from a number of former MrSite customers regarding intermittent inbound email delivery issues today. On investigation they all have the same thing in common - they are still using MrSite MX Records for their domains as follows: 10 a.mx.mrsitemail.com 20 b.mx.mrsitemail.com We suspect MrSite (or the current owners at least) may have pulled the mrsitemail.com domain. So these need to be changed to point to us direct: 10 a.mx.verygoodemail.com 20 b.mx.verygoodemail.com This can be reset in the DNS Control Panel for your Domain - if not sure how to do this please contact the company that hosts your domain, as they should be able to make these changes on your behalf. By Iain |
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| 25/03/24 13:01 | DKIM Launch | Open |
| GMail, along with a number of other email platforms, are insisting on stronger email credentials: setting an SPF Record for your domain is an absolute essential now, but DKIM and DMARC are becoming increasingly relevant. We are pleased to announce that we have now launched support for DKIM: https://www.verygoodemail.com/about/dkim/ By Iain |
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| 05/03/24 18:28 | Microsoft Email - Temporary Solution | Open |
| As much as I hate to have to do this, we've put in a 'hack' on our new outbound mail servers so that every hour, on the hour, any mails that are in the queues will be moved over to one of the old mail servers for delivery. Hopefully this will just be a temporary solution until Microsoft fix things their end. What this means is that emails to addresses hosted by Microsoft (e.g. Office365) may be delayed, but if they are, they will still be delivered within an hour of sending. By Adrian |
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| 05/03/24 10:40 | Service Alert: Ongoing Microsoft Mail Delivery Issues | Open |
| Further to our Service Alert of March 1st we are again seeing delivery issues to email addresses hosted by Microsoft: https://www.verygoodemail.com/2024/03/service-alert-ongoing-microsoft-mail-delivery-issues/ By Iain |
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| 04/03/24 11:21 | Issues with latest versions of Microsoft Outlook | Open |
| It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours. https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview If you are using the latest versions of Outlook to send and receive email please try setting it to 'Classic Mode’. With thanks to Microsoft for that one! By Iain |
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| 01/03/24 14:01 | Microsoft Mail Delivery Issues | Open |
| We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems, and being a big ugly company, they don't have to play nicely with the rest of us, and all we can do is sit and wait for them to realise that these new IPs are delivering legitimate emails and to adjust their policy. We have no idea how long this can take. The long and short of it is that some emails to Microsoft recipients are stuck in outbound queues and may take a few hours to be delivered. Meanwhile, we've balanced traffic back towards our old servers while we wait for Microsoft to alter their policies. We will of course continue to monitor the situation. By Adrian |
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| 22/01/24 14:50 | Network Issues | Open |
| There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. Updates will be posted here: https://www.verygoodemail.com/2024/01/service-alert-network-issues-2/ By Iain |
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| 18/12/23 12:28 | Service Alert: Zimbra blank content when using Outlook | Open |
| A number of Zimbra users have reported issues with blank content when using Outlook with Zimbra. Apparently this is related to some recent Outlook updates from Microsoft - Zimbra are aware and working towards a resolution. More information can be found here: https://forums.zimbra.org/viewtopic.php?t=72455 By Iain |
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| 30/11/23 11:09 | Zimbra 10 Upgrades | Open |
| We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Tuesday 5th December Zimbra003 – Thursday 7th December Zimbra004 – Tuesday 12th December By Iain |
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| 17/10/23 14:04 | Updates to Zimbra Servers | Open |
| In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Thursday 19th October Zimbra003 – Tuesday 24th October Zimbra004 – Thursday 26th October By Iain |
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| 02/09/21 09:40 | Telephone Issues | Open |
| Due to issues with our telecoms provider our phones are currently down. If you require assistance please email us at support@verygoodemail.com to raise a ticket. By Iain |
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| 06/10/20 09:56 | zimbra002 Mail Queue | Ongoing |
| We are currently suffering from some mail queue issues on zimbra002 that may also cause delays for outbound mail on other services. We are currently in the process of cleaning up tens of thousands of spam messages sent from one of the zimbra002 users during the night, and hope to have this sorted shortly, at which point normal service will resume. Apologies to all affected by this. By Adrian |
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| 24/09/20 16:08 | zimbra002 Upgrade Work | Ongoing |
| The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and then it'll be complete. Once again thanks for your patience if you are affected by this. By Adrian |
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| 17/09/20 10:23 | zimbra Upgrades | Open |
| I'm pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the same treatment at 10pm next Wednesday (23rd). By Adrian |
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| 11/09/20 18:14 | zimbra004 SSD Hardware Upgrade | Open |
| On Wednesday 16th Sept at 22:00 BST we will be performing the hardware swap on zimbra004 to bring it onto fresh hardware with 100% SSD disks. Based on our experience with zimbra003, this should involve a down time of approx 1 hour. All being well, we will then schedule zimbra002 for the following Wednesday at the same time. By Adrian |
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