Service Alerts & Newsletters

In the event of a serious problem, we send out advisories and updates using this Service Alert system. If you would like to be made aware of either upcoming planned maintenance or serious issues, you can subscribe to our alerts list here.



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Recent Alerts

18/03/25 15:44 Old Webmail Service Retiring Open
For those users using our old Roundcube-based webmail service (webmail.verygoodemail.com or vwm.overssl.net in most cases), please note that we are retiring this service at the end of April. We would kindly request that you move over to our main webmail service at https://mail.verygoodemail.com or https://mail.overssl.net as soon as is convenient.

After the service is shutdown, any attempts to connect will be automatically redirected to the new webmail service.



By Adrian

24/02/25 12:32 Issues connecting to servers and webmail Open
There appears to be an issue affecting customers on the BT/Virgin/O2/365 networks.

We’ve had a number of reports from customers having issues connecting to their email – both via email clients such as Outlook and Thunderbird, as well as accessing webmail at https://mail.verygoodemail.com/

There are no issues on our side but it appears that there are issues with the above networks, confirmed by posts we’ve seen on Social Media.

By Iain

03/02/25 16:12 Mail Server Moves/Outage Open
On Wednesday night, 5th February, we will be moving two core mail servers from one rack to another in our data centre. Each one could suffer an outage of up to 30 minutes during the move - though hopefully much less than that. Works will start after 11pm, and hopefully be all complete by 1am. Please accept our apologies for any inconvenience caused by this.

By Adrian

20/01/25 18:50 Zimbra Server Moves/Outages Open
On Wednesday night (22nd Jan), we will be moving the three zimbra servers in our data centre to a different rack. This work will start shortly after 10pm, and will involve a short outage for each server, hopefully in the region of 10-15 minutes, but possibly longer if things don't go exactly to plan. Please accept our apologies for any inconvenience caused by this necessary work.

By Adrian

13/01/25 12:36 Issue with Office 365 SMTP Forwarding Open
We've just been made aware of an issue that started on Wednesday night (8th Jan) and affects customers using our service to forward to Microsoft using *.mail.protection.outlook.com addresses. It seems that Microsoft changed something in the way they present the IPv6 info in their DNS. This caused a bug at our end, as we don't use IPv6, but the forwarding code was accidentally resolving this and getting confused, causing a mail loop and lost email. If you have customers that are affected, please be assured this is now fixed. If you would like a log of any potentially lost emails, please raise a support ticket by emailing support@verygoodemail.com with details of the customer(s) affected and we'll extract the details from our log files.

In the meantime, please accept our apologies for this.

By Adrian

21/11/24 16:39 Former MrSite customers - possible email issue Open
We’ve had reports from a number of former MrSite customers regarding intermittent inbound email delivery issues today.

On investigation they all have the same thing in common - they are still using MrSite MX Records for their domains as follows:

10 a.mx.mrsitemail.com
20 b.mx.mrsitemail.com

We suspect MrSite (or the current owners at least) may have pulled the mrsitemail.com domain.

So these need to be changed to point to us direct:

10 a.mx.verygoodemail.com
20 b.mx.verygoodemail.com

This can be reset in the DNS Control Panel for your Domain - if not sure how to do this please contact the company that hosts your domain, as they should be able to make these changes on your behalf.

By Iain

25/03/24 13:01 DKIM Launch Open
GMail, along with a number of other email platforms, are insisting on stronger email credentials: setting an SPF Record for your domain is an absolute essential now, but DKIM and DMARC are becoming increasingly relevant.

We are pleased to announce that we have now launched support for DKIM: https://www.verygoodemail.com/about/dkim/

By Iain

05/03/24 18:28 Microsoft Email - Temporary Solution Open
As much as I hate to have to do this, we've put in a 'hack' on our new outbound mail servers so that every hour, on the hour, any mails that are in the queues will be moved over to one of the old mail servers for delivery. Hopefully this will just be a temporary solution until Microsoft fix things their end.

What this means is that emails to addresses hosted by Microsoft (e.g. Office365) may be delayed, but if they are, they will still be delivered within an hour of sending.

By Adrian

05/03/24 10:40 Service Alert: Ongoing Microsoft Mail Delivery Issues Open
Further to our Service Alert of March 1st we are again seeing delivery issues to email addresses hosted by Microsoft: https://www.verygoodemail.com/2024/03/service-alert-ongoing-microsoft-mail-delivery-issues/

By Iain

04/03/24 11:21 Issues with latest versions of Microsoft Outlook Open
It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours.

https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview

If you are using the latest versions of Outlook to send and receive email please try setting it to 'Classic Mode’.

With thanks to Microsoft for that one!


By Iain

01/03/24 14:01 Microsoft Mail Delivery Issues Open
We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems, and being a big ugly company, they don't have to play nicely with the rest of us, and all we can do is sit and wait for them to realise that these new IPs are delivering legitimate emails and to adjust their policy. We have no idea how long this can take.

The long and short of it is that some emails to Microsoft recipients are stuck in outbound queues and may take a few hours to be delivered. Meanwhile, we've balanced traffic back towards our old servers while we wait for Microsoft to alter their policies. We will of course continue to monitor the situation.

By Adrian

22/01/24 14:50 Network Issues Open
There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. Updates will be posted here: https://www.verygoodemail.com/2024/01/service-alert-network-issues-2/

By Iain

18/12/23 12:28 Service Alert: Zimbra blank content when using Outlook Open
A number of Zimbra users have reported issues with blank content when using Outlook with Zimbra.

Apparently this is related to some recent Outlook updates from Microsoft - Zimbra are aware and working towards a resolution.

More information can be found here: https://forums.zimbra.org/viewtopic.php?t=72455

By Iain

30/11/23 11:09 Zimbra 10 Upgrades Open
We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks.

This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied:

Zimbra002 – Tuesday 5th December
Zimbra003 – Thursday 7th December
Zimbra004 – Tuesday 12th December

By Iain

17/10/23 14:04 Updates to Zimbra Servers Open
In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks.

This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied:

Zimbra002 – Thursday 19th October
Zimbra003 – Tuesday 24th October
Zimbra004 – Thursday 26th October

By Iain

02/09/21 09:40 Telephone Issues Open
Due to issues with our telecoms provider our phones are currently down. If you require assistance please email us at support@verygoodemail.com to raise a ticket.

By Iain

06/10/20 09:56 zimbra002 Mail Queue Ongoing
We are currently suffering from some mail queue issues on zimbra002 that may also cause delays for outbound mail on other services. We are currently in the process of cleaning up tens of thousands of spam messages sent from one of the zimbra002 users during the night, and hope to have this sorted shortly, at which point normal service will resume. Apologies to all affected by this.

By Adrian

24/09/20 16:08 zimbra002 Upgrade Work Ongoing
The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and then it'll be complete. Once again thanks for your patience if you are affected by this.

By Adrian

17/09/20 10:23 zimbra Upgrades Open
I'm pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the same treatment at 10pm next Wednesday (23rd).

By Adrian

11/09/20 18:14 zimbra004 SSD Hardware Upgrade Open
On Wednesday 16th Sept at 22:00 BST we will be performing the hardware swap on zimbra004 to bring it onto fresh hardware with 100% SSD disks. Based on our experience with zimbra003, this should involve a down time of approx 1 hour. All being well, we will then schedule zimbra002 for the following Wednesday at the same time.

By Adrian