Service Alerts & Newsletters
In the event of a serious problem, we send out advisories and updates using this Service Alert system. If you would like to be made aware of either upcoming planned maintenance or serious issues, you can subscribe to our alerts list here.
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Recent Alerts
| 02/09/21 09:40 | Telephone Issues | Open |
| Due to issues with our telecoms provider our phones are currently down. If you require assistance please email us at support@verygoodemail.com to raise a ticket. By Iain |
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| 06/10/20 09:56 | zimbra002 Mail Queue | Ongoing |
| We are currently suffering from some mail queue issues on zimbra002 that may also cause delays for outbound mail on other services. We are currently in the process of cleaning up tens of thousands of spam messages sent from one of the zimbra002 users during the night, and hope to have this sorted shortly, at which point normal service will resume. Apologies to all affected by this. By Adrian |
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| 24/09/20 16:08 | zimbra002 Upgrade Work | Ongoing |
| The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and then it'll be complete. Once again thanks for your patience if you are affected by this. By Adrian |
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| 17/09/20 10:23 | zimbra Upgrades | Open |
| I'm pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the same treatment at 10pm next Wednesday (23rd). By Adrian |
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| 11/09/20 18:14 | zimbra004 SSD Hardware Upgrade | Open |
| On Wednesday 16th Sept at 22:00 BST we will be performing the hardware swap on zimbra004 to bring it onto fresh hardware with 100% SSD disks. Based on our experience with zimbra003, this should involve a down time of approx 1 hour. All being well, we will then schedule zimbra002 for the following Wednesday at the same time. By Adrian |
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| 07/09/20 18:05 | Issue with Microsoft 365 Users | Resolved |
| We've been making some changes on our back-end mail servers that resulted in a number of accounts being moved to a new server. This was done without disruption except for those who are SMTP forwarding to Microsoft 365. This disruption was caused by Microsoft having some anti-spam 'greylisting' technology that caused them to greylist this new server because of the volume of emails coming from it. To rectify this problem, we have moved all the affected accounts to another server that has been sending volumes of email to Microsoft for years, so isn't affected by this problem. So, many thanks Microsoft, and many apologies to all those affected by this. By Adrian |
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| 28/08/20 11:41 | zimbra003 Activesync Broken | Ongoing |
| We've become aware this morning that Activesync is currently broken on zimbra003, affecting mobile device connectivity. Unfortunately, due to another issue, we need to visit the data centre to fix this. We're hoping to have it sorted by 1pm. In the meantime, please accept our apologies if you are affected by this issue. By Adrian |
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| 27/08/20 23:34 | zimbra003 SSD Upgrade | Closed |
| The big move is now complete and zimbra003 is now running on fresh hardware with 100% SSD. Downtime was roughly 90 minutes. We will have another brief outage around 10pm at the weekend as we need to move some files around. Please let us know by emailing support@verygoodemail.com if you have any issues as a result of this change, and thanks for your patience. By Adrian |
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| 20/08/20 12:16 | zimbra003 Hardware Migration | Open |
| Next Thursday 27th August we will be performing a hardware upgrade for zimbra003 to take it onto newer faster hardware and full SSD disk system. This work will start at 10pm BST, and will hopefully complete within an hour or less, but it is possible that it will take several hours if things don't go perfectly to plan. Please accept our apologies for any inconvenience caused by this work. By Adrian |
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| 01/08/20 12:01 | zimbra002 Brief Outage 2/8 @ 22:00 | Open |
| We'll be taking zimbra002 down briefly at 22:00 on Sunday 2/8 as part of the Zimbra->SSD process. There are likely to be several such events on each of the Zimbra servers over the next few weeks, so rather than announce each individual one, we'll only announce if it's not going to be at 22:00 or not going to be a brief outage. By Adrian |
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| 31/07/20 09:12 | zimbra003 short outage 22:00 | Open |
| As part of the Zimbra -> SSD project, there will be a short outage on zimbra003 at approx 22:00 today. Apologies for any inconvenience caused by this. By Adrian |
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| 27/07/20 10:03 | Zimbra Server Outages | Open |
| As part of an ongoing project to replace all traditional hard drives on our servers with SSDs, we're embarking on a process of upgrading all our Zimbra servers to SSDs and new hardware. To that end, there will be a series of two short outages and one slightly longer one for each server. Tonight at approx 10pm, we will be performing the first of these to zimbra003 and zimbra004. As always, apologies for any inconvenience caused. By Adrian |
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| 29/05/20 13:23 | MX Records Changed | Open |
| We are making some backend changes that is affecting the IP addresses of our MX records. If you use our MX records or have delegated your MX to us, you don't need to do anything. However, if you have set your own MX records, please alter them to point to the following IP addresses: 85.119.249.224 85.119.249.225 85.119.249.226 85.119.249.227 All should have equal preference. Any other MX record addresses will be gradually phased out over the next month or two. By Adrian |
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| 24/03/20 12:51 | COVID-19 and The Very Good Email Company | Open |
| All of our staff are working normally, but remotely, and have access to all necessary support tools and the network. Services and support will continue as usual - if you have a support query please email support@verygoodemail.com and we will respond as quickly as we can. Our very best wishes to all our customers and Partners at this difficult time. By Iain |
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| 06/03/20 13:54 | Back-end Server Reboot | Open |
| We are going to do an emergency reboot at 11pm tonight of one of our back-end mail servers. The filing system has started to have some unusual delays. This happened to another server about a year ago and a reboot fixed it. As this server has been up for 4 years, we suspect the same issue, so are going for the reboot option. Apologies to all affected - outage on POP3 & IMAP for affected users should last around 10 minutes max if all goes to plan. By Adrian |
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| 19/11/19 15:35 | Zimbra Server Upgrades | Open |
| Over the next week and a half we will be upgrading our Zimbra servers from version 8.7 to 8.8. Work will commence at some point after 22:00 hrs on each day - with a possible downtime of up to 2 hrs, but we hope this will be significantly less. The plan is to update the relevant servers on the following dates: Zimbra002 on Thursday - 21st November, 2019 Zimbra003 on Tuesday - 26th November, 2019 Zimbra004 on Thursday - 28th November, 2019 We don’t expect to see any issues and any Outlook users should be prompted for a connector upgrade; if this doesn’t happen Outlook users will need to get the connector for 8.8.15 GA - available from the following link. If their Outlook is 32bit, then they will need to get the 32bit version. https://www.zimbra.com/downloads/zimbra-connector-for-outlook/ By Iain |
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| 05/07/19 11:45 | Mail Server Reboot Last Night | Closed |
| Just a quick note to say that this was done at approx 23:15, and all seems ok today, but we will continue monitoring closely for a while. By Adrian |
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| 04/07/19 16:44 | Mail Server Reboot | Ongoing |
| Further to my previous message, we are going to reboot the server mail001 at approx 11pm tonight as a precaution. We expect total downtime of this server to be in the region of 10 minutes and will have an engineer on site to make sure everything goes smoothly. By Adrian |
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| 04/07/19 13:26 | Mail Server POP3 Issues | Open |
| Since 20:44 yesterday, we have experienced some intermittent POP3 issues on one of our back-end mail servers. We're not quite sure what is causing this, and suspect a software issue within the ZFS system. We have (hopefully) put in some changes that will stop this recurring, but we may need to do an emergency reboot of the system at some point to fix it properly. This will unfortunately affect IMAP and SMTP forwarding users on that server, but shouldn't take more than 10 minutes or so. More information will come as and when we know. Meanwhile, apologies to all those affected by this. By Adrian |
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| 21/06/19 18:09 | SSL Certificate Issues | Closed |
| The SSL certificate for apm-internet.net was recently revoked with zero notice (it was due for renewal shortly), so we had to quickly replace it. This seems to have caused issues with iPhones and iPads complaining about the certificate, and is affecting users who are using domains that are not supporting their own SSL. It may be that the devices in question need to add an exception to allow this (as the domain doesn't match the domain the user is connecting to), as they've been running in this configuration for a while without complaining. If that doesn't work or isn't an option, we would suggest using the generic name of mail.overssl.net - this works for POP3, IMAP and SMTP connections. Please accept our apologies for any inconvenience caused by this. By Adrian |
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