Service Alerts & Newsletters
In the event of a serious problem, we send out advisories and updates using this Service Alert system. If you would like to be made aware of either upcoming planned maintenance or serious issues, you can subscribe to our alerts list here.
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Recent Alerts
| 25/03/24 13:01 | DKIM Launch | Open |
| GMail, along with a number of other email platforms, are insisting on stronger email credentials: setting an SPF Record for your domain is an absolute essential now, but DKIM and DMARC are becoming increasingly relevant. We are pleased to announce that we have now launched support for DKIM: https://www.verygoodemail.com/about/dkim/ By Iain |
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| 05/03/24 18:28 | Microsoft Email - Temporary Solution | Open |
| As much as I hate to have to do this, we've put in a 'hack' on our new outbound mail servers so that every hour, on the hour, any mails that are in the queues will be moved over to one of the old mail servers for delivery. Hopefully this will just be a temporary solution until Microsoft fix things their end. What this means is that emails to addresses hosted by Microsoft (e.g. Office365) may be delayed, but if they are, they will still be delivered within an hour of sending. By Adrian |
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| 05/03/24 10:40 | Service Alert: Ongoing Microsoft Mail Delivery Issues | Open |
| Further to our Service Alert of March 1st we are again seeing delivery issues to email addresses hosted by Microsoft: https://www.verygoodemail.com/2024/03/service-alert-ongoing-microsoft-mail-delivery-issues/ By Iain |
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| 04/03/24 11:21 | Issues with latest versions of Microsoft Outlook | Open |
| It has become apparent that there are issues with the latest versions of Microsoft Outlook that preclude its use with non-Microsoft email platforms, such as ours. https://insider.microsoft365.com/en-us/blog/starting-to-support-third-party-accounts-in-new-outlook-for-windows-preview If you are using the latest versions of Outlook to send and receive email please try setting it to 'Classic Mode’. With thanks to Microsoft for that one! By Iain |
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| 01/03/24 14:01 | Microsoft Mail Delivery Issues | Open |
| We're in the process of making some back-end changes on our outbound SMTP servers. This is resulting in using some different IP addresses when we send emails. Unfortunately, this can have some undesired effects with Microsoft as it can trigger their anti-spam systems, and being a big ugly company, they don't have to play nicely with the rest of us, and all we can do is sit and wait for them to realise that these new IPs are delivering legitimate emails and to adjust their policy. We have no idea how long this can take. The long and short of it is that some emails to Microsoft recipients are stuck in outbound queues and may take a few hours to be delivered. Meanwhile, we've balanced traffic back towards our old servers while we wait for Microsoft to alter their policies. We will of course continue to monitor the situation. By Adrian |
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| 22/01/24 14:50 | Network Issues | Open |
| There is currently a network issue which is having an impact on inbound and outbound email. We are currently investigating and will post a update as soon as we have more information. Updates will be posted here: https://www.verygoodemail.com/2024/01/service-alert-network-issues-2/ By Iain |
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| 18/12/23 12:28 | Service Alert: Zimbra blank content when using Outlook | Open |
| A number of Zimbra users have reported issues with blank content when using Outlook with Zimbra. Apparently this is related to some recent Outlook updates from Microsoft - Zimbra are aware and working towards a resolution. More information can be found here: https://forums.zimbra.org/viewtopic.php?t=72455 By Iain |
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| 30/11/23 11:09 | Zimbra 10 Upgrades | Open |
| We will be updating our Zimbra Servers to Zimbra 10 over the course of the next 2 weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Tuesday 5th December Zimbra003 – Thursday 7th December Zimbra004 – Tuesday 12th December By Iain |
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| 17/10/23 14:04 | Updates to Zimbra Servers | Open |
| In preparation for upgrading to Zimbra 10 later this year, we will be performing a number of server upgrades over the next couple of weeks. This work will be performed between 22:00 - 01:00 BST on the following dates, and each will incur a short period of downtime whilst the upgrades are applied: Zimbra002 – Thursday 19th October Zimbra003 – Tuesday 24th October Zimbra004 – Thursday 26th October By Iain |
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| 02/09/21 09:40 | Telephone Issues | Open |
| Due to issues with our telecoms provider our phones are currently down. If you require assistance please email us at support@verygoodemail.com to raise a ticket. By Iain |
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| 06/10/20 09:56 | zimbra002 Mail Queue | Ongoing |
| We are currently suffering from some mail queue issues on zimbra002 that may also cause delays for outbound mail on other services. We are currently in the process of cleaning up tens of thousands of spam messages sent from one of the zimbra002 users during the night, and hope to have this sorted shortly, at which point normal service will resume. Apologies to all affected by this. By Adrian |
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| 24/09/20 16:08 | zimbra002 Upgrade Work | Ongoing |
| The zimbra002 upgrade went as planned last night. It took about 2 hours in the end because there are more files on that server, so it took a bit longer to process. There will be another short (< 5 min) outage tonight at 10pm, and then again one evening next week, and then it'll be complete. Once again thanks for your patience if you are affected by this. By Adrian |
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| 17/09/20 10:23 | zimbra Upgrades | Open |
| I'm pleased to say the upgrade to zimbra004 went as planned last night, with a total downtime of approx 75 minutes. There will be another short outage tonight at 10pm to move some files around (< 5 minutes). Also, reminder that zimbra002 will be going through the same treatment at 10pm next Wednesday (23rd). By Adrian |
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| 11/09/20 18:14 | zimbra004 SSD Hardware Upgrade | Open |
| On Wednesday 16th Sept at 22:00 BST we will be performing the hardware swap on zimbra004 to bring it onto fresh hardware with 100% SSD disks. Based on our experience with zimbra003, this should involve a down time of approx 1 hour. All being well, we will then schedule zimbra002 for the following Wednesday at the same time. By Adrian |
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| 07/09/20 18:05 | Issue with Microsoft 365 Users | Resolved |
| We've been making some changes on our back-end mail servers that resulted in a number of accounts being moved to a new server. This was done without disruption except for those who are SMTP forwarding to Microsoft 365. This disruption was caused by Microsoft having some anti-spam 'greylisting' technology that caused them to greylist this new server because of the volume of emails coming from it. To rectify this problem, we have moved all the affected accounts to another server that has been sending volumes of email to Microsoft for years, so isn't affected by this problem. So, many thanks Microsoft, and many apologies to all those affected by this. By Adrian |
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| 28/08/20 11:41 | zimbra003 Activesync Broken | Ongoing |
| We've become aware this morning that Activesync is currently broken on zimbra003, affecting mobile device connectivity. Unfortunately, due to another issue, we need to visit the data centre to fix this. We're hoping to have it sorted by 1pm. In the meantime, please accept our apologies if you are affected by this issue. By Adrian |
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| 27/08/20 23:34 | zimbra003 SSD Upgrade | Closed |
| The big move is now complete and zimbra003 is now running on fresh hardware with 100% SSD. Downtime was roughly 90 minutes. We will have another brief outage around 10pm at the weekend as we need to move some files around. Please let us know by emailing support@verygoodemail.com if you have any issues as a result of this change, and thanks for your patience. By Adrian |
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| 20/08/20 12:16 | zimbra003 Hardware Migration | Open |
| Next Thursday 27th August we will be performing a hardware upgrade for zimbra003 to take it onto newer faster hardware and full SSD disk system. This work will start at 10pm BST, and will hopefully complete within an hour or less, but it is possible that it will take several hours if things don't go perfectly to plan. Please accept our apologies for any inconvenience caused by this work. By Adrian |
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| 01/08/20 12:01 | zimbra002 Brief Outage 2/8 @ 22:00 | Open |
| We'll be taking zimbra002 down briefly at 22:00 on Sunday 2/8 as part of the Zimbra->SSD process. There are likely to be several such events on each of the Zimbra servers over the next few weeks, so rather than announce each individual one, we'll only announce if it's not going to be at 22:00 or not going to be a brief outage. By Adrian |
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| 31/07/20 09:12 | zimbra003 short outage 22:00 | Open |
| As part of the Zimbra -> SSD project, there will be a short outage on zimbra003 at approx 22:00 today. Apologies for any inconvenience caused by this. By Adrian |
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