Meet Edwin: AI Chat Support Built for Your Website
We've launched Edwin, a new AI-powered chat assistant that learns your website automatically and answers visitor questions around the clock. It's built with the same commitment to UK-hosted infrastructure and data privacy that The Very Good Email Company has stood for since 2002.
Edwin was first designed for our own use as the existing chatbot service we were using simply wasn't good enough. By using Edwin for our own customer support both on the website here and in our MailCore Pro webmail service, we have been able to refine and improve his abilities to the extent that we are confident he will work well for a whole host of businesses.
What is Edwin?
Edwin is an AI chatbot that reads your website and turns it into a knowledge base, with no manual training and no scripting required. Add two lines of code, or install our WordPress plugin, and Edwin is live: answering questions, capturing leads, and supporting visitors in their own language, 24 hours a day.
Why choose Edwin
- Fully UK-hosted, never sent to third-party AI providers
- Learns your site automatically by crawling your pages, no manual training needed
- Live in minutes with two lines of code or our WordPress plugin, no developer required
- Speaks your visitors' language, with responses that localise automatically
- Captures leads naturally as part of the conversation, not through a pushy pop-up
- Built for your industry, with ready-made templates for dental, legal, estate agents, travel and more
- Make it yours, with a custom widget name, avatar, colours and position
- Built for agencies too, with a single dashboard and separate client logins
Simple, transparent pricing
- Basic - £19/month: 100 sessions, 100,000-word knowledge base
- Pro - £39/month: 500 sessions, 1,000,000-word knowledge base
- Agency - from £49/month: customisable per-client pricing
Every plan includes a 14-day free trial, no credit card required.