Support Notices

May 14th, 2013

Zimbra v8 Upgrades

We are now at a stage where we are ready to roll out Zimbra v8 to the remaining two Zimbra servers – zimbra001 and zimbra002. This upgrade work will be scheduled as follows:

zimbra002: Tuesday 21st May 22:30
zimbra001: Monday 27th May 22:30

In each case, we expect there to be an outage of approx 1/2 hour. Any users using Outlook with the Zimbra plugin will get a warning and a chance to upgrade to the latest version, which they should do.

For more information on Zimbra 8, please visit here

IMPORTANT NOTE: We’ve had to swap the order in which we upgrade the servers as the upgrade to zimbra001 involves an OS upgrade as well, so we’re going to combine that with a hardware upgrade. It will also involve more downtime – probably about 2 hours.

April 8th, 2013

zimbra002 Hardware upgrade happening tonight

As previously notified, we will be going ahead with the hardware upgrade tonight. At approx 22:30, the server will go down for about 5 minutes, after which the new server will be brought into service. However, please be aware that because of the long time it takes to restore from backup, any mails sent or received since 10pm yesterday will not be available immediately, but will be restored overnight. We anticipate this process will take approx 6 hours to complete.

Please accept our apologies for any inconvenience caused by this.

April 4th, 2013

zimbra002 Hardware Upgrade Delay

We’ve unfortunately had to push the scheduled update to zimbra002 back once again, this time to Monday 8th April, starting at 10:30pm. Please accept our apologies for this further delay – we want to make sure we get it right!

April 3rd, 2013

zimbra002 Hardware Upgrade Delayed

The planned upgrade for zimbra002 will not happen tonight, and has tentatively been rescheduled to tomorrow night (04/04) starting at 10:30pm. If we are unable to do it then, it will be pushed back until next week, and we will post an update tomorrow.

March 27th, 2013

zimbra002 Hardware Upgrade

As a precursor to upgrading zimbra002 to Zimbra v8, we will be moving this server onto new hardware and upgraded OS to give increased performance, reliability and room for future growth. We are planning to do this on the evening of Wednesday April 3rd, starting at 10:30pm, and are expecting an outage of approx 1 hour. We will not be upgrading it to Zimbra v8 at this time as we’re still trying to iron out a couple of issues with Zimbra and want to wait until they are resolved before performing the upgrade.

Please accept our apologies for any inconvenience caused by this outage.

March 19th, 2013

Partners: Zimbra new account provisioning

Following the upgrading of the zimbra003 server to version 8 we’ve discovered a potential issue with the provisioning of new accounts that results in failure when the current tools are used.

We believe we have found the problem and are currently investigating a work-around.

In the meantime please contact support@verygoodemail.com with details of any accounts you wish to set up.

You will need to provide the following details:

Primary domain name
Administrators name
Administrators email address
Total number of mailboxes required.

We apologise for any inconvenience and are currently working with Zimbra to resolve this.

February 26th, 2013

Zimbra003 V8 Upgrade complete.

Zimbra003 has been successfully upgraded to version 8.0.2 of Zimbra.

Some key improvements are:

* Improved Webmail Interface.
* New Admin GUI.
* Better Mobile Device support.
* Connector support for Windows 8.

Note to Microsoft Outlook users:

If a recent version 7.x connector is used, you will be prompted to upgrade
your connector. Please follow the on-screen instructions and the connector will
be upgraded automatically for you.

The current Outlook connector, documentation, and other Zimbra 8 related items.
can be found on the following page:

http://www.verygoodemail.com/support/zimbra-8-support/

February 19th, 2013

Zimbra V8 Upgrade

On Monday 25th February, starting at approx 10:30pm, we will be upgrading the server zimbra003 to the latest Zimbra version 8.0.2. This will involve a short outage for all users of that server of approx 30 minutes, but could run to longer if things don’t go as smoothly as planned. Any users using Outlook with the Zimbra plugin will get a warning and a chance to upgrade to the latest version, which they should do.

zimbra001 and zimbra002 will be upgraded in due course, but are much bigger jobs due to OS upgrades being required also, so they will be scheduled once we’re happy with zimbra003. Also, once zimbra003 is running version 8, we will begin a migration process for any users on zimbra004 who are already using version 8 so that we bring them onto a production server (i.e. zimbra003).

February 11th, 2013

Email Plus Addressing Support

I’m pleased to announce that we now support ‘Plus addressing’. What is this, you may well ask. Well, it allows you to invent your own email addresses, like so:

fred@bloggs.com can now also use fred+anythinghelikes@bloggs.com

Why would you do this? Well, the real value in being able to manipulate your email address is that it makes it really easy to filter on those variants. For example you could use fred+bank@bloggs.com when you sign up for online banking and then set up a filter to automatically file, highlight or delete emails sent to fred+bank. You can also use this when you register for a service and think they might share your information, or something that you might find difficult to unsubscribe from – if you subscribe with a unique address, it’s easy to set up a filter to a folder, and then alter this to delete when you’ve had enough of them.

October 11th, 2012

DoS Attack Update 3

All systems normal once more, with backlogs cleared, as of 15:52.

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