The Very Good Email Company

MessageBunker 2.1 is Live!

Iain Oglivie — Thu, 22 Mar 2012 13:44:31 +0000

MessageBunker

Our ever popular email archiving and discovery service, MessageBunker, has recently been upgraded to version 2.1 with a host of new features based upon feedback from Partners and customers: MessageBunker v2.1

Zimbra Software Upgrades

Adrian Mardlin — Fri, 09 Mar 2012 11:14:35 +0000

We will be applying the latest bug fix patches to zimbra001 and zimbra002 next week, on the following schedule:

zimbra001: Tuesday 13th March

zimbra002: Thursday 15th March

In both cases, the upgrade will be performed between 23:00 and 00:00, and during this time there will be one or two outages of up to 15 minutes each.

There is one known problem that this upgrade will cause, and that is for users of Samsung Galaxy Android phones, who will apparently need to re-provision the account on their phones.

Please accept our apologies for any inconvenience caused by these outages.

Utilis

Iain Oglivie — Tue, 21 Feb 2012 14:46:54 +0000

“No hardware upgrades, no software upgrades and no worrying if our servers are offline: our email platform is one less thing for us to worry about and we can now get on with running the rest of our business.”
Philip English, Director at Utilis
www.utilistechnology.com

New Case Study – Utilis

Iain Oglivie — Tue, 21 Feb 2012 14:41:50 +0000

Utilis had been looking at outsourcing its Zimbra services for a while and had looked at a number of different options but always came back to The Very Good Email Company.

Read the Case Study

Zimbra Server Restart

Adrian Mardlin — Tue, 22 Nov 2011 19:01:43 +0000

We will shortly be doing an emergency restart on both Zimbra servers due to a bug that is causing performance and disk space issues. Expected outage for each server is about 2 minutes. Please accept our apologies for any inconvenience caused.

Brief Outage

Adrian Mardlin — Tue, 15 Nov 2011 19:30:24 +0000

At approx 17:15 GMT today, we experienced a brief outage across our mail platforms. This was caused by an attempted SQL injection attack against our old control panel. The attack failed to access our systems, but did cause a very large SQL query to block the SQL servers and stop them responding to requests for a period of about 5 minutes. Needless to say, we’ve identified the point of attack, and fixed the code to prevent a repeat occurrence. Please accept our apologies for any inconvenience caused.

Community TU

Iain Oglivie — Tue, 15 Nov 2011 17:31:12 +0000

“We are delighted with the choice we made in The Very Good Email Company. The solution has met our communications needs, enabled us to reduce costs compared to a managed, in-house solution and the levels of support we’ve had have been great.”
Mark Taft, Community Trade Union
www.community-tu.org/

Zimbra Patch – Mk 2

Adrian Mardlin — Sat, 06 Aug 2011 10:44:51 +0000

As some of you may have surmised, the patch that we applied on Thursday night did not fix the main problem we’ve been having with Zimbra. I have reported this to Zimbra, and they have come up with another patch for us, which I will apply to both servers at approx 11pm tonight. Once again, there will be a short outage while this patch is applied of the order of 5 minutes.

Zimbra 7 Patch

Adrian Mardlin — Thu, 04 Aug 2011 13:23:09 +0000

Zimbra have now provided us with a patch that should solve a lot of the problems that we have been recently experiencing. I am planning to install this tonight at 11pm, starting with zimbra001, and then zimbra002 just afterwards. This will cause a short period of downtime for each server – probably around 5 minutes.

Zimbra 7 Issues Update

Adrian Mardlin — Fri, 29 Jul 2011 09:43:02 +0000

Zimbra have now confirmed that both issues that we are being affected by are caused by the same bug, and they are expecting to have a minor release which fixes this next week. Once this is available, we will apply it as soon as possible. In the meantime, we will continue to monitor things very closely.