The Very Good Email Company » Support Notices

Zimbra Server Restart

Adrian Mardlin — Tue, 22 Nov 2011 19:01:43 +0000

We will shortly be doing an emergency restart on both Zimbra servers due to a bug that is causing performance and disk space issues. Expected outage for each server is about 2 minutes. Please accept our apologies for any inconvenience caused.

Brief Outage

Adrian Mardlin — Tue, 15 Nov 2011 19:30:24 +0000

At approx 17:15 GMT today, we experienced a brief outage across our mail platforms. This was caused by an attempted SQL injection attack against our old control panel. The attack failed to access our systems, but did cause a very large SQL query to block the SQL servers and stop them responding to requests for a period of about 5 minutes. Needless to say, we’ve identified the point of attack, and fixed the code to prevent a repeat occurrence. Please accept our apologies for any inconvenience caused.

Zimbra Patch – Mk 2

Adrian Mardlin — Sat, 06 Aug 2011 10:44:51 +0000

As some of you may have surmised, the patch that we applied on Thursday night did not fix the main problem we’ve been having with Zimbra. I have reported this to Zimbra, and they have come up with another patch for us, which I will apply to both servers at approx 11pm tonight. Once again, there will be a short outage while this patch is applied of the order of 5 minutes.

Zimbra 7 Patch

Adrian Mardlin — Thu, 04 Aug 2011 13:23:09 +0000

Zimbra have now provided us with a patch that should solve a lot of the problems that we have been recently experiencing. I am planning to install this tonight at 11pm, starting with zimbra001, and then zimbra002 just afterwards. This will cause a short period of downtime for each server – probably around 5 minutes.

Zimbra 7 Issues Update

Adrian Mardlin — Fri, 29 Jul 2011 09:43:02 +0000

Zimbra have now confirmed that both issues that we are being affected by are caused by the same bug, and they are expecting to have a minor release which fixes this next week. Once this is available, we will apply it as soon as possible. In the meantime, we will continue to monitor things very closely.

Zimbra 7 Troubles

Adrian Mardlin — Wed, 27 Jul 2011 09:55:51 +0000

Since upgrading to Zimbra 7, we have been experiencing one or two bugs, which have affected the normal high reliability levels of the servers. We are currently waiting for the next minor release to appear, which will hopefully fix these bugs. In the meantime, we are doing what we can to mitigate the effects, and respond quickly when there are problems. The main two problems are:

1) Sometimes a mailbox becomes deadlocked, which prevents access to it. To fix this, we need to restart a process on the server. We currently have no way of detecting if this has happened, so we need to hear from you if it happens so we can deal with it.

2) A more serious problem has now struck zimbra002 three times. Twice on Saturday and once last night. This causes the server to queue messages internally rather than delivering them to mailboxes. Because to all intents an purposes the server is still working, this does not trigger our pagers, so we remain unaware of the problem until it is reported to us, which has resulted in some unacceptably long outages. To fix this, I’ve written a script that will specifically check for this condition, so we should get early pager alerts and hopefully be able to fix it before you or your customers notice.

In the meantime, please accept our apologies for any inconvenience caused.

Zimbra 7 Bug Fixes

Adrian Mardlin — Wed, 13 Jul 2011 10:18:59 +0000

We will be loading a minor upgrade onto our Zimbra servers that fixes a few bugs tomorrow (Thursday 14th) night at approx 11pm. We anticipate a 5-10 minute downtime on each server during the upgrade. Please accept our apologies for any inconvenience caused.

Zimbra v7 Upgrade – zimbra002

Iain Oglivie — Wed, 06 Jul 2011 10:32:54 +0000

Following on from the successful upgrade of zimbra001 we will be upgrading the server known as zimbra002 to version 7.1.1 on Thursday 7th July, starting at 9pm.

It is anticipated that any downtime will be less than 1 hour.

Please accept our apologies for any inconvenience that may be caused by this upgrade.

Zimbra001 Upgrade Complete

Adrian Mardlin — Sun, 26 Jun 2011 22:29:09 +0000

The upgrade to server zimbra001 has now been completed, and it is running Zimbra v7. Apologies for any inconvenience caused by the outage tonight.

Zimbra v7 Upgrade

Adrian Mardlin — Wed, 22 Jun 2011 12:30:40 +0000

On Sunday 26th June, starting at 9pm, we will be upgrading the server known as zimbra001 to version 7. At the same time, we will be migrating it to new hardware with a 64 bit OS and more disk space. We have been doing extensive testing over the last couple of weeks to ensure this process goes as smoothly as possible, and hope to keep any downtime to less than 1 hour. However, you should be aware that the total downtime could be in the region of 5 hours if all does not go completely to plan.

Please do not add any new mailboxes to this server on Sunday, as they will not be picked up and transferred across to the new server.

Assuming all goes well, we will look to upgrade zimbra002 next week – the downtime for this server will be significantly less due to the fact that there will be no hardware or OS changes. We will announce the timing for this once we have successfully upgraded zimbra001.

Please accept our apologies for any inconvenience that may be caused by this upgrade.