Utilis had been looking at outsourcing its Zimbra services for a while and had looked at a number of different options but always came back to The Very Good Email Company.

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After many requests from our Partners we are delighted to announce the launch of outbound faxing in addition to our existing fax to email service.

With Email to Fax your customers can send a message to number@domain and we’ll deliver it to the destination fax machine. Your customer will get a sent receipt via email.

Email to Fax billing is based upon outbound credits charged at 5p each. The standard rate in the UK for geographic numbers is one credit per page but varies for other destinations. Management of outbound credits is via the Partner Control Panel where you will also find details of the varying credit charges for differing destinations.

We bill Partners at the end of the month based on actual usage. Partners can charge up-front for credits, or charge monthly in arrears for larger customers if they choose to do so. Monthly invoices contain details of credits used by number.

We’ve put together a short video on using the new outbound fax features.

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As we rise, bleary-eyed into another new year, credit cards aching nearly as much as our heads, we at The Very Good Email Company like to get things started with a bump. No easing ourselves into January, no siree-bob. Our development cycle for January has been likened to being thrown from a long hibernation into an ice-pool. From 100 feet. With sharks.

This, of course, is good news for you as we can already announce our first enhancements for 2011. Kicking off today are not one, not two but no less than three biggies. Strapped in? Good.

Firstly, if you’ve an IMAP user with us and have noticed your email going a little quicker, you’re not mistaken. We’ve installed some new software on our IMAP servers (what is the collective noun for IMAP servers? I like an ‘expungement’) that has provided a speed increase that initially led us to believe it wasn’t working because everything seemed to be a little *too* fast. We were wrong and it turns out that the new Dovecot IMAP software has given everyone one heck of speed boost.

To compliment this upgrade, and to prepare for new fab feature number three, we’ve upgraded our webmail software to its latest version. These are mostly back-end improvements, although users do now have a faster interface, proper flagging support, better previews and an improved layout of the server-side control panel.

Finally, we are very happy to announce that server-side filtering is now available on all our email accounts. Server-side filtering allows you to set combinations of simple or extremely tricksy rules to be applied to incoming email. You can have emails from certain servers automatically moved to folders, flagged up for further action, automatically respond to them or have messages forwarded to another address. The potential combinations of rules available are mind-boggling. Of course, many email clients have this functionality already but we’ve put it server-side which means that your client does not need to be running and it affects all the devices you use to access your mail.

To use server side filtering customers must be using the latest webmail URL (the old webmail platform doesn’t support this) – http://vwm.apm-internet.net (unless they already have a CNAME defined, in which case they can use that URL).

If setting up on behalf of users:

Login to users webmail via your VISP control panel

Once in Webmail:

• Select ‘Personal Settings’
• Then ‘Filters’ tab
• Click on ‘+’ sign (lower left corner of screen)
• Give filter a name
• Select required rules (should all be intuitive)
• Once complete click ‘Save’

New filter should appear under ‘Filters Column’ (l/h side of screen). To delete, or amend the filter – simply select and open the relevant filter.

These three features are available to all users of our platform right now and all at no extra cost. We often tell people that hosting your email with us is like hiring an email development team for pennies a month. I hope we’ve just proved that to you.

Enjoy the new features and, as ever, let us know if you have any feedback. Can’t stop, more cool stuff is in the coding oven.

PJ Evans
Geek-in-Chief

As we wave a fond farewell to 2010 with it’s elections, austerity and student riots, what better way to end these 12 months than with…

Another awesome Control Panel feature!

Yes, I know, exciting isn’t it? Well here goes…

At the mailbox level, the Control Panel now features a ‘Quarantine’ tab. This shows you a view of your Spam folder. In a couple of clicks you can easily move Spam back to your Inbox.

This new feature is primarily aimed at those of you using SMTP forwarding (aka Gateway) to push messages to your own mail server. There is a now a very quick way of checking for ‘false positives’ and getting them back to your server quickly.

This completes our latest round of enhancements for the Control Panel. Over the last few months we’ve revamped the look and feel, improved the management of new mailboxes and aliases, added diagnostic tools, made the creation of SMTP forwarding accounts a one-step process and added a new spam protection level. There has also been much more going on behind the scenes to improve the performance and reliability of the service, including a host of new servers (is that the correct collective noun?) going into the data centre at Milton Keynes.

2011 will be bringing more features and improvements that are already in the pipeline. We’re looking forward to sharing them with you and as ever welcome your feedback.

A very merry Christmas to you and yours.

PJ Evans
Geek-in-Chief